01-22-2019 03:26 PM
Solved! Go to Solution.
01-22-2019 03:54 PM
Welcome to the Best Buy Forums! Thanks for writing in today.
I'm sorry to hear that your orders have been cancelling. I can understand how that would be frustrating. There are many reasons why an order may automatically cancel, such as being unable to verify the information submitted with the information on file with the bank, shipping to an undeliverable address such as a warehouse or freight forwarder, and going over a product quantity limit. While I cannot guarantee a different outcome, I would like to take a look at your orders. To get started, please send me a Private Message with your full name, email address, phone number, and order numbers. You can send a Private Message using the link in my signature.