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New Member
Posts: 2
Registered: ‎04-04-2019

Store Pickup Delay

I ordered a HTC Vive Pro on March 21 that was supposed to be available for pickup on March 29, but the status changed to "Pickup Delay."  Bestbuy.com says, "We're sorry, we're working on it. If we can't get it to the store by Sun, April 28, we'll let you know and cancel the order."  I don't want to wait until April 28 to get an item that was supposed to arrive on March 29.  I want to know the true status of my order, not wait a month to find out whether Best Buy is going to send it to me or not.  I'm not happy with the vague information about my order that is on your website nor the automatic voice giving the same vague information when I call Best Buy to ask about it.

Posts: 7,480
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Registered: ‎10-10-2012

Re: Store Pickup Delay

Hello there, Draconus,

 

I’m sure you’re very excited to get your new HTC Vive Pro, and hearing that there is a potential delay on your order could put a damper on that excitement.  I’d be happy to see if I can be of some assistance.

 

Generally, when these types of emails come up, it usually means that we’ll be fulfilling the order within a day or two of the message.  At the time your order came up, we may not quite have had the inventory in stock yet.  While I can’t guarantee that I’d be able to provide a specific update regarding when your order would fulfill, I’d be happy to look.

 

Can you send me a private message with your full name, email address, phone number and the order number?  You can send me a private message by logging into the forum and clicking on the button next to my signature on this post.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-04-2019

Re: Store Pickup Delay

It is now April 12. Almost a month has passed since my order and not only have I not received it but Best Buy can't tell me where it is.
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Posts: 7,480
Topics: 3,272
Kudos: 184
Blog Posts: 23
Solutions: 329
Registered: ‎10-10-2012

Re: Store Pickup Delay

Hello again, Draconus,

 

I apologize for the delay in response, but I have some information that I'll be sharing via private message.  Look for that message briefly.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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