BestBuy.com

[dancegame17]

I recently ordered an EVGA capture card. UPS said it was delivered, but the package wasn't there. I'm thinking it was stolen and have been trying to file a police report. With UPS, there was no way to file a claim and I was told to contact BestBuy. There was no option on my order page to contact regarding a lost package, so I'm kind of stumped on what to do. Any help from BestBuy report forums. I really don't want to end up losing money for a lost package that was supposed to be a gift for someone.

[AllisonS-BBY Social Media Specialist · Accepted solution]

Hello there!

Thank you for reaching out to us here on the Best Buy Forums.  I can certainly understand you looking for some support here.  I would be doing the same if my order showed it was delivered but I did not receive it.  I will be happy to look into this for you and see what I can find out for you!  To start, would you mind using the blue "Private Message" button in my signature to send me your full name, email address, and phone number?

Thanks,