04-25-2022 03:05 PM
I recently ordered an EVGA capture card. UPS said it was delivered, but the package wasn't there. I'm thinking it was stolen and have been trying to file a police report. With UPS, there was no way to file a claim and I was told to contact BestBuy. There was no option on my order page to contact regarding a lost package, so I'm kind of stumped on what to do. Any help from BestBuy report forums. I really don't want to end up losing money for a lost package that was supposed to be a gift for someone.
Solved! Go to Solution.
04-25-2022 03:12 PM
Thank you for reaching out to us here on the Best Buy Forums. I can certainly understand you looking for some support here. I would be doing the same if my order showed it was delivered but I did not receive it. I will be happy to look into this for you and see what I can find out for you! To start, would you mind using the blue "Private Message" button in my signature to send me your full name, email address, and phone number?