BestBuy.com

[Joe55555]

Hi there today I received an email of something that I reported I ordered a package from bestbuy and I called them reporting it was missing . Bestbuy customer service said they will reimburse me for this situation. The email I received stated they would not reimbursed me or refund me in this case to work with local authorities????? What is this can anyone explain this to me ??? This has never happened to me before and this is how you help us customers I should of known to buy it at the store in person but no I went with my gut. It’s not our fault things get stolen at all how far unfair is this ?? Has anyone have this happened to them and bestbuy gives you the back ?? Please help I don’t even have funds to be buying this again was my job savings. Why would bestbuy give me there back I gave you guys years of my time working to help customers they are always right and this is how I get treated it’s not fair . This isn’t Best Buy at all have they changed ??? This is the worst treatment ever I can’t believe they are doing this to me ???

[TinaB-BBY Social Media Specialist]

Hi, Joe55555, 

Welcome back to our Best Buy Community Forums. 

I'm saddened to hear that you have had difficulty with getting your order replaced or refunded. I can understand how frustrating it could be to do the necessary steps to  get reimbursed for an item you did not receive. 

Please send a private message that includes your full name, phone number, and email, and I'd be happy to take a look.

Sincerely,

[Joe55555]

{removed per forum guidelines} , {removed per forum guidelines}. 
Order number {removed per forum guidelines}

[TinaB-BBY Social Media Specialist]

Good morning, Joe55555,

You may have noticed that your message has been edited. I have removed your personal information from public view for your safety. To send a private message, please click on the blue button to the right of my signature. Please note that I will be out of the office for the next two days. With our Forums ending, March 20, our team will be available to provide support through our Facebook, Twitter, and Instagram accounts. In the future, you can also visit us at BestBuy.com/support for assistance. 

Sincerely,

[TinaB-BBY Social Media Specialist]

Good morning, Joe55555,

I hope that you had a great start to your day. Thank you for providing the requested information and for reaching back out. When returning to the office this morning, I had an opportunity to take a look over all the information regarding your order. I was able to read through your interaction and case notes with Alex as well. Our Social Team works directly out of the corporate office. Please know that we stand by the decision provided and this is our final response regarding the matter. We appreciate you being apart of our Community. With Forums being decommissioned, please reach out to us via Facebook, Twitter, Instagram, or BestBuy.com/support for support going forward. 

Kindest regards,