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Posts: 1
Registered: ‎05-13-2021
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Stolen Package

I ordered a vacuum machine and it was delivered May 13th. I was out during that time and return at night with no package in my porch as stated by UPS. Should I wait 1 or 2 days as when I use BestBuy phone service the system said the package is on the way while UPS stated the package was delivered. Was ot due to UPS notification system or the package was stolen . Thank you!
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Registered: ‎11-10-2008

Re: Stolen Package

With the tracking information on the Best Buy site it may have a delay in reporting what is actually happening with your package. Unfortunately, tis the season for package theives as many people opt to shop from home than go into a store in this pandemic (Although Best Buy does adhere to CDC guidelines to keep its customers safe)


If it's a case of UPS of applying a delivered notation to your package pre-maturely then yes, you can wait a couple of days but generally a claim filed is more in your best interest than waiting.


You can call 1-888-BEST-BUY to explore options but if they can't replace it you will have to file a claim. Some items can be replaced but also if its a high dollar amount a claim would need to be filed.


Do you have any security cameras on your home, etc?

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎10-19-2017

Re: Stolen Package

Greetings, luongcongminh2!


Welcome to the forums!


I appreciate you for taking the time to write us about your order and choosing us for your purchase. Generally, most orders can be filled and shipped within 24 hours, but processing times can vary. The process is meant to be smooth and painless, and we normally update you via e-mail as fast as possible on the status. As hockeycanuckjcmentioned, I recommend reaching out to UPS if you haven't already. Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to address the loss with UPS. I am more than happy to look into this further for you. 


First, I am going to need some more details from you if possible. By clicking on the blue “Private Message” button, please send me a private message with your order number, full name, phone number, and the e-mail address connected to your account. I look forward to hearing back from you.


Have a good one!

Deysha|Social Media Specialist | Best Buy® Corporate
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