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New Member
Posts: 5
Registered: ‎10-19-2021

Still Unable to Access website

Access Denied

You don't have permission to access "http://www.bestbuy.com/site/olspage.jsp?" on this server.

Reference #18.b7c84d17.1635615677.664e8b6

 

Can You Help

Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Still Unable to Access website

This is related to your machine in most cases. Have you tried another browser or incognito mode? Will it load then?

The link you supplied also points to an invalid location, while I am not getting the permission denied error it does tell me something went wrong. Perhaps your machine doesn’t like the malformed or invalid url?
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎10-19-2021

Re: Still Unable to Access website

I have Chrome and Microsoft EDGE Neither One Give Access to Best Buy

Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Still Unable to Access website

Have you tried incognito mode?

 

The link you provided is broken, and could also be causing your issues.  What happens when you go directly to the website at https://bestbuy.com instead of that url you provided?

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎10-19-2021

Re: Still Unable to Access website

Access Denied

You don't have permission to access "http://www.bestbuy.com/" on this server.

Reference #18.86c84d17.1635636026.87b8c458

Posts: 10,229
Topics: 1,526
Kudos: 744
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Still Unable to Access website

I had this happen to me. I had an Anti Tracker and Ad block enabled plus a VPN, Either combination will trigger this due to security reasons you have to disable them in order to access the site.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Still Unable to Access website

I would guess something along those lines as well.  It's worth disabling your Internet Security package temporarily to load the site.  A funny anecdote: due to a pop-up message from my dad's internet security package that he clicked "block" he was unable to log into his bank account via the computer for like 6 months.  He finally caved and asked for help and I was able to find where he blocked it and removed the rule.  I believe he received a similar message to this one at the time.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎10-19-2021

Re: Still Unable to Access website

Thats the Link Im Having Trouble I Put the best buy in the Address Bar and The Page Comes up  then I click Either One Most of the Time I Get the ACCESS DENIED Now it Opened Tho I Know at a Later Time It Will Not?

 

How do I Insert an Image? Ive Never Seen Where a Box Opens/

Posts: 2,104
Topics: 210
Kudos: 83
Solutions: 58
Registered: ‎07-06-2009

Re: Still Unable to Access website

Hello, salbelleci,

 

Thanks for reaching out about the trouble that you've had with accessing our website. I can appreciate you wanting to be able to shop with us, but getting that error message is certainly not a welcome situation. 

 

I'm not sure which page that you're trying to access on our site, but you should be able to simply use this link to visit our page. The specific page that you mentioned, currently leads to our site, but it is not an active page. If you are still unable to access our website, there's a few things that could be causing this. When accessing our site, it is important to do the following: 

  • Turn off any ad-blockers
  • Do not use a VPN
  • Use an U.S or English based, standard browser such as Chrome, IE, Firefox, or Edge
  • Do not use a hosting service
  • Use a private Wi-Fi or mobile data network

Any other methods of accessing our site may result in issues, due to the security features that we use on our site. If you have any other questions, please feel free to let me know. 

 

Sincerely,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Best Buy Employee
Posts: 2,455
Registered: ‎01-09-2015

Re: Still Unable to Access website

@salbelleci, avoid the links in that person’s post. Could be malicious. I’ve already reported but it will likely not be seen until tomorrow due to the late hour.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***