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New Member
Posts: 4
Registered: ‎04-09-2020

Still Unable to Access Credit Card Online

I created an online account, but after being unactive for awhile cannot log back in to view my account or do anything else online. It tells me "Something went wrong" or "Time to give us a call" and directs me to:

1-888-738-4624

But it tells me, "You have dialed a number that is not available from your calling area." Now, whenever I contact support via phone located on the back of my card, it puts me on hold and then after awhile hangs up.

 

I contacted Citibank via phone and went in person to the bank but they said that Best Buy handles the online account and were unable to help me. I called Best Buy and went in person to the store and they were unable to help me log into my account.

 

I am extremely frustrated and angry. Can ANYONE help me?

 

It's been AGES and I still have the SAME ISSUE

New Member
Posts: 4
Registered: ‎04-09-2020

Re: Still Unable to Access Credit Card Online

Some more details, I tried to create an account on the Citibank website, but despite filling out my information (card number, CVV code, social) the website says it's not the right information.

So it really seems like it's on Best Buy's side.

Posts: 880
Topics: 55
Kudos: 80
Solutions: 41
Registered: ‎07-23-2018

Re: Still Unable to Access Credit Card Online

Hi there, changjsc94.

 

Thank you for reconnecting with us. Knowing many customers are managing their accounts online, we want our customers access their accounts with ease. Learning you’re having trouble is never ideal, however I am glad you’ve reached out, as we want to offer as much guidance and support as possible.

 

For clarity, are you experiencing this error when attempting to access your BestBuy.com account? You indicated having a similar problem when attempting to create an online account with Citibank as well. Our goal is to alleviate your frustrations, if possible. The more we know about what you’re experiencing, the better we can try to assist.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎04-09-2020

Re: Still Unable to Access Credit Card Online

Hi Sarah,

 

Thanks for getting back to me.

I can log into my BestBuy.com account no problem. The problem is that I can't make payments to the card from my BestBuy account. I click on the links and whenever I get to https://citiretailservices.citibankonline.com, it gives me the following error message

 

"Something you entered wasn't right. Try again or retrieve your User ID or password. After too many failed attempts, we'll lock your online account for 24 hours." I visited CitiBank and called their support line, but they insist that the problem is on the BestBuy side.

Posts: 880
Topics: 55
Kudos: 80
Solutions: 41
Registered: ‎07-23-2018

Re: Still Unable to Access Credit Card Online

Hi again, changjsc94.

 

I’m relieved you’re able to access your BestBuy.com account, however that does not explain the error you’re experiencing when attempting to make online payments. Although I understand you’ve already discussed this with Citibank, there seems to be something on their end that may be preventing you from moving forward.

 

You indicated your account was inactive for quite some time. I would encourage you to reach out to Citibank again, to ensure the details you’re entering for your account are correct. Their support team may have additional troubleshooting steps to suggest. When convenient, please call Best Buy Credit Card support through Citibank at (888) 574-1301. In the unlikely event this does not solve the issue you are experiencing, please send a Private Message, so we can discuss this further.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!