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Posts: 1
Registered: ‎04-24-2021

Steam gift cards won't work (ordered from bestbuy.com)

Hi, I need help getting two $50 Steam Gift Cards activated. We recently ordered them from bestbuy.com, but they won't work when trying to redeem them on Steam. (we have ensured the code is entered correctly on both)

Thanks!

Posts: 6,531
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Registered: ‎08-21-2017

Re: Steam gift cards won't work (ordered from bestbuy.com)

Good afternoon, jfishco,

 

Thank you for taking the time to stop by our community forums. It's always great to have a gift card around for the perfect sale and it's certainly strange to hear that you're having trouble using these gift cards. I'd be glad to see how I may be able to help.

 

Are you receiving an error message when trying to redeem this? Have you been able to check the balance on these gift cards? I'd like to take a closer look at your order as well to make sure there wasn't any problem activating these. I will need to gather a few more details to do so.

 

Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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