03-22-2019 08:27 PM
I made an order prior to my locate store opening, the courier had LITERALLY all day to pick up and deliver the item in the same day period that was offered. 8PM I recieve at notification that the shipping is delayed and won't be delivered same day as offered and paid for.
As someone who is constantly traveling for work, I rely heavily on quick shipping.
If you can't follow through on you "same delivery" option, don't bother trying to compete with amazon and other companys who are doing it well. It is just making the company look bad to the consumer.
03-23-2019 12:47 PM
Welcome and thank you for taking the time to join the Best Buy community to share your recent experience. I can certainly understand frustration if an order is delayed as it’s never fun to wait for a product you were expecting or highly anticipating.
While I cannot change what has gone before, I would like to see what I can do to help going forward. So I can take a closer look at your order, can you please send over some additional information? I’ll need your full name, your phone number, your email address, and your order number. To keep your details secure, you should be able to use the “private message” option in my signature below this post.