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New Member
Posts: 1
Registered: ‎12-04-2019

Spotify gift card bought online not activated?

[ Edited ]

Hello Customer Service,

 

I recently received in the mail my $99 gift card for an annual Spotify Premium membership, which I bought online from Bestbuy. Upon trying to activate the card, it seems the card cannot be redeemed for some reason. I suspect the card was not activated prior to shipping. 

 

My order number is {removed per forum guidelines}

 

There are two bar codes on the back of the card. In the top right is {removed per forum guidelines}. At the bottom of the card is bar code number {removed per forum guidelines}. The pin under the scratched area is {removed per forum guidelines}.

 

Anything you can do to assist would be greatly appreciated. 

 

Best regards,

 

- Paul

Posts: 12,468
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Registered: ‎01-03-2013

Re: Spotify gift card bought online not activated?

Hello, Paul, 

 

Admittedly, I would be absolutely lost without my Spotify Premium subscription, so I can imagine you were eager to get this subscription activated. I can imagine you were pretty caught off guard when you found your card and found it didn't work as you expected. I suspect it may not have been activated on our end as well based on your experience, but won't be able to know for sure until I dig further into this. Please keep an eye on your inbox in the top right corner of the page for my private message. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎10-13-2020

Re: Spotify gift card bought online not activated?

At the moment I think it's activated, why don't you use the free version but buy it with money.