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New Member
Posts: 2
Registered: ‎09-10-2021

Soundbar never received

Hello,

 

I ordered a Sonos Arc soundbar from BestBuy website. Tracking stated that it was delivered, but I never received it. I was at home that Saturday. I also checked with neighbors and they did not see anything either. Can you please help with a re-ship? If not, can you please process me a refund so I can buy it in BestBuy store? My family and I are loyal customers of BestBuy and I hope we can resolve this. Thank you.

Posts: 282
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: Soundbar never received

Greetings, tarath06.
 

We welcome you to our Community Forums!  Here you’ll not only find camaraderie and knowledge, but also helpful answers to your questions.
 

Congratulations on your Sonos purchase. But it’s sad to hear that you’re having trouble with the delivery. Please let us see what we can find out.  Would you share your full name, phone and email with us in a private message, please?  Simply select the blue button to the right of my signature below to start.
 

We look forward to assisting you soon!

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎09-10-2021

Re: Soundbar never received

I've messaged you. Thanks.