BestBuy.com

[santa1999]

Anyone else getting this error while trying to progress through checkout? And yes, I deleted cookies/cache. 

[santa1999]

You have to change your IP. Best Buy website has been severely glitching. I place one order. Goes through. I try placing the 2nd order, and I get the below message if I try to proceed to payment information:

Sorry, there was a problem. Please try that again.

Been shopping on bestbuy.com for several years. And first time these little glitches started popping up. And yes, I tried changing browser and deleting cookies. This is on best buy's side. 100%.

[jdogg836 · Accepted solution]

Considering millions of people successfully place orders, it would suggest your issues are due to some other factor.  

What you're calling "glitches" seem to align with your other statement.  

---

You have to change your IP. Best Buy website has been severely glitching. I place one order. Goes through. I try placing the 2nd order, and I get the below message if I try to proceed to payment information:

---

If you're changing IP addresses or doing anything to try to anonymize your traffic to the website, you're gonna have a bad time.  E-commerce fraud is at an all-time high, and Best Buy deploys a number of methods to ensure we limit this as best as we can.  

I noticed your older posts mention a Best Buy for Business account, are you still shopping for a business?  You mentioned placing an order that works, then another that fails, are you trying to exceed quantity limits?  If not, why don't you make them as part of the same order?  

Based on your post, I surmise that these issues are the source of your woes...not the website.

[santa1999]

You were indeed right and appreciate the advice. A browser update fixed it; it was likely outdated. But I've been a business shopper at Best Buy for almost 10 years now. I do a lot of personal shopping at Best Buy as well -- love the store. One thing I definitely agree with you is fraud is indeed rampant these days. We're experiencing it from our side as well, and it's very unfortunate. Regarding IP change -- I had a similar glitch a while ago and changing IP finally fixed it.

[SeanM-BBY Retired: Social Media Specialist]

Good evening, santa1999,

Welcome back to our forums!  We hope our customers will have a smooth and straightforward shopping experience with us, be it online or at one of our brick and mortar stores, so it’s disappointing to hear you ran into a bit of a hiccup when attempting to place your orders with us through BestBuy.com.

With that said, I’m glad the troubleshooting steps jdogg836 has provided did the job here, and it sounds like you’re able to successfully place orders with us once again.  If you ever run into any other issues with your Best Buy experience in the future, feel free to swing by our Support Forums any time.

All the best,

[andymilne]

Thanks. My desktop PC would fail every time. After reading this solution I tried using my phone instead and it worked 1st try. Thanks!