06-28-2021 05:11 PM
Good afternoon, Alucard999,
Thank you for taking the time to stop by our community forums. I know I do almost all of my shopping online so I can imagine how frustrating it would be to encounter an issue every time you try to log in. I'd be glad to help you take a closer look into this to see how we can help.
We have some troubleshooting steps here that can generally resolve most of these issues. Which internet browser are you using? Do you use a VPN or ad-blocker? If so, I would recommend disabling these. Is your browser's default language set to English?
I look forward to hearing back from you so I can continue to work on this for you.
06-28-2021 06:51 PM
Thank you for your reply. I've tried chrome, edge and firefox with no luck. I'm not using any VPN or ad-blocker? The browser's default language is English. The weird thing is I can log in a few month ago, and I didn't change anything to my laptop. Right now I can still log in using my phone or another laptop. I don't know what happened. The website returned message "something went wrong", I'm wondering what went wrong?
06-29-2021 09:43 AM
Good morning, Alucard999,
Welcome back to our forums, and following up with us. Andrew will be out of the office for the next few days, so I hope you don’t mind me stepping in and addressing your post while he’s away.
I’m glad you’re still able to access your account through other devices, so it sounds like the laptop you’re trying to use here might be the cause of the issue. If you haven’t done so yet, I’d recommend clearing your browser history/cache, before attempting to log on using this laptop again. Also, if you’re attempting to use any saved password software, I would recommend avoiding that, and entering your password manually, in case that’s the cause of the issue. Finally, I would recommend logging out of your BestBuy.com account on any devices it may be logged in on, including other laptops, phones, or our mobile app, as this may be the cause of the issue as well.
If you’re still having issues after following these steps, please let me know.