03-31-2021 10:15 AM
Bestbuy APP log in OK, but browser log in failed every time : Sorry, something went wrong. Please try again - Login or Rest Password
I have cleared all the cache and my language is English as default.
03-31-2021 10:25 AM
03-31-2021 10:27 AM
yes, I tried this with 3 browsers, and the login fails everytime, updated browsers too, i had to reset password 3 times, and the nest day, login failed, its the website, not you,
03-31-2021 11:31 AM
yes see, its not just a few people its many, its some broken scrips or something running in the background on the site, the site has to many background scrips, all not needed,
03-31-2021 02:07 PM
Welcome back to our community! I can understand how that error message can cause some confusion and concern, and I hope to be able to assist with this however possible. For clarification, do you use a VPN or ad-blocker when visiting our website? If so, I ask that you please disable these as they can cause issues when logging in.
Have you attempted to log in using a different web browser? If not, I ask that you please try that out also. Let me know if these steps work out for you!
04-14-2021 12:55 AM
This thread has been moved to Points, Policies & Certificates under the My Best Buy section of the forum.