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New Member
Posts: 2
Registered: ‎12-13-2017

Sorry, something went wrong. Please try again - Login or Rest Password

Bestbuy APP log in OK, but browser log in failed every time : Sorry, something went wrong. Please try again - Login or Rest Password

 

I have cleared all the cache and my language is English as default.

 

 

Please help

Best Buy Employee
Posts: 2,270
Registered: ‎01-09-2015

Re: Sorry, something went wrong. Please try again - Login or Rest Password

Some ad and script blockers are overly aggressive. If you have one installed, temporarily disable it and try again. Also make sure that you are not connecting via VPN.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 7
Registered: ‎03-31-2021

Re: Sorry, something went wrong. Please try again - Login or Rest Password

yes, I tried this with 3 browsers, and the login fails everytime, updated browsers too, i had to reset password 3 times, and the nest day, login failed, its the website, not you,

New Member
Posts: 7
Registered: ‎03-31-2021

Re: Sorry, something went wrong. Please try again - Login or Rest Password

i disabled all bloackers and scrips , the site still has issues,

New Member
Posts: 2
Registered: ‎12-13-2017

Re: Sorry, something went wrong. Please try again - Login or Rest Password

I can log in usin bestbuy mobile app. only browser has this issue. I always use broswer

New Member
Posts: 7
Registered: ‎03-31-2021

Re: Sorry, something went wrong. Please try again - Login or Rest Password

yes see, its not just a few people its many, its some broken scrips or something running in the background on the site, the site has to many background scrips, all not needed,

Posts: 625
Topics: 26
Kudos: 128
Solutions: 28
Registered: ‎02-08-2019

Re: Sorry, something went wrong. Please try again - Login or Rest Password

Hello, jiefruiutah,

Welcome back to our community! I can understand how that error message can cause some confusion and concern, and I hope to be able to assist with this however possible. For clarification, do you use a VPN or ad-blocker when visiting our website? If so, I ask that you please disable these as they can cause issues when logging in.

Have you attempted to log in using a different web browser? If not, I ask that you please try that out also. Let me know if these steps work out for you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,665
Topics: 365
Kudos: 171
Blog Posts: 0
Solutions: 548
Registered: ‎10-10-2012

Re: Sorry, something went wrong. Please try again - Login or Rest Password

This thread has been moved to Points, Policies & Certificates under the My Best Buy section of the forum.