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Regular Member
Posts: 44
Registered: ‎12-20-2011

Someone eles order on account?

An item showed up on my account from someone else who made an in store purchase i can see the reciept with thier name last four digit and store,i've never made an in store purchase.How do i get that off my account?

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Posts: 567
Topics: 40
Kudos: 78
Solutions: 24
Registered: ‎07-23-2018

Re: Someone eles order on account?

Hello, Dahak,

 

Thanks for reaching out to us. We find many customers keep a close eye on their purchase history, which is always a good practice. It would be surprising to see a transaction listed that would be linked to information from someone else, so I can understand why you’d be seeking support.

 

With that said, there isn’t a tool in place that would allow your purchase history to be modified. If you have concerns about your account, it would be possible to cancel it and start from scratch, which would be a decision you’d need to make. We’d be happy to help, if that’s something you opt to do.

 

Please let us know if you require further assistance, and we will be available to help however we can!  

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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