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New Member
Posts: 2
Registered: ‎01-24-2019

Somebody created a store account with my e-mail address

Hi,
someone created an account on your page with my private e-mail. I would like to have it removed, as well as any information given there. Also, remove my forum account. I find it pretty bad that I had to create another account for the forum to request account deletion.

Please respond asap
New Member
Posts: 2
Registered: ‎01-24-2019

Re: Somebody created a store account with my e-mail address

How long does it take to answer?
Posts: 6,953
Topics: 139
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Registered: ‎11-30-2015

Re: Somebody created a store account with my e-mail address

Hello FrankJaeger,

 

Welcome to our community! Thank you for sharing that someone else may have used your email to create an account on our community. This could’ve happened in a variety of ways and we’d be happy to see how we might be able to assist you further.

 

It’s possible that a different customer could’ve mistakenly typed the wrong email address to be associated with their profile. We appreciate the time you’ve taken to post to us to share that this kind of issue exists. We’d be unable to delete an account, but we may be able to take other actions to essentially disable the account. Can you please send us a private message with your full name, phone number, email address, and the username of the other profile? A private message can be sent by choosing the blue “Private Message” button in my signature. We look forward to hearing from you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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