06-10-2021 01:31 PM
06-10-2021 03:02 PM
06-10-2021 03:24 PM
Welcome to the forum and hope you are feeling better!
I appreciate you taking the time to reach out to us regarding your experience. Being an Elite member, we try to make you feel as such. It saddens me to learn that you were not able to meet our Return & Exchange Promise. Although I won't promise a different outcome, I am happy to review all possibilities available for your situation.
At this time, I am going to need some more details from you. Please send me a private message with the order number, your full name, phone number, and e-mail linked to your BestBuy.com account. To do so, click on the blue "Private Message" button next to my signature. I look forward to hearing from you.
06-10-2021 04:53 PM