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Posts: 7
Registered: ‎06-14-2017
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So does Shipt just straight up steal your items?

I placed an order this morning for an iPad and chose same day delivery.  Around 5 PM I was told that a driver has been assigned my order.


I received a message at 6 PM from the driver stating that the store was having an issue finding my order and they would try to do what they could for me.  At 6:30 I received a message that my item was picked up and would be delivered soon.  I checked the tracking info and at 6:32 the order was marked cancelled.


When I reached out to Bestbuy's chat, they stated that the order was picked up but cancelled and they wouldn't issue a refund until the item was returned from the shipping company.  I mentioned that this was a gig driver and there was a possibility that they were not going to return the item since they marked it as cancelled 2 minutes after they supposedly picked it up.


I then reached out to Shipt and they stated that they have no access to the transaction once it was cancelled so they can't even contact the driver to see where the item is and it is Bestbuy's issue.


It's now 15 minutes past the latest time the shipping indicated it would be delivered by.  The item is marked out for delivery and also cancelled and I have no means to contact a driver.  I tried to text back the message from the person telling me they couldn't find my order but I get a message that it is now inactive.


Is there anything I can do about this issue?  I'm afraid that I'm going to be out $950 becacuse I chose a service that bestbuy supported on their website.

Posts: 11,663
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Registered: ‎11-10-2008

Re: So does Shipt just straight up steal your items?

It is possible that a delivery driver had tried to deliver and accidentally hit the cancellation button. I had that happen on a Walmart order once, they cancelled the item as they were almost at my apartment. I did get a refund but Walmart seemed to not comprehend that the delivery was only a few feet away from where I lived. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎11-08-2021

Re: So does Shipt just straight up steal your items?

This topic has been moved to Customer Service under the board for further review.

Posts: 182
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Registered: ‎08-05-2019

Re: So does Shipt just straight up steal your items?

Hey there, helium121,


Thank you for reaching back out to us here on our Forum! Purchasing a new iPad should be an exciting experience, but that hasn’t been the case here. Seeing that your order was cancelled after being picked up is not okay and I too would be looking for help.


I would like to take a closer look into this and see how I can assist. To start, please send me a private message with your full name, phone number, email and order number.

Jack|Senior Social Media Specialist | Best Buy® Corporate
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