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Posts: 9
Registered: ‎09-12-2017

So I changed my preorder from PayPal to Bank debit

I know with PayPal it takes the payment immediately, now that I've changed it to my bank card will it release the hold on my preorder or do I need to cancel my preorder since I'm in need of the money.
Posts: 3,261
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Registered: ‎11-29-2016

Re: So I changed my preorder from PayPal to Bank debit

Welcome back to our forums, JoshuaKun,

 

An excellent question!  I know I’ve found myself in a similar situation when I’ve pre-ordered games in the past (especially if the developer decides to push back the release date), and I’m glad you’ve visited our Support Forums for answers!

 

To clarify, our system will generally submit an authorization request for your order to your bank or credit card company, to make sure the funds are available when you originally place your order.  From there, assuming the authorization is accepted, it can generally take up to 8 business days for the authorization to expire.  The timeframe can vary, depending on your financial institution, but once the authorization expires, you should no longer see this charge as “pending” on your statement. 

 

If you have any other questions regarding your pre-order, we’ve thrown together a handy FAQ here, otherwise, feel free to visit our Support Forums again, and we’ll be happy to offer any additional assistance we can.

 

All the best,

SeanM|Social Media Specialist | Best Buy® Corporate
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