Add Product

Search Results:

New Member
Posts: 1
Registered: ‎07-28-2022

Site Not Updating for my Pre Order

I have pre-ordered Digimon Survive for switch and it is still saying "A release date for your pre-order has not been announced. We'll let you know when it's ready." There has been one it is the 29th and when I ordered your site said "Pickup: Get it on Release Day". So why hasn't the site updated with my item?

Posts: 344
Topics: 7
Kudos: 50
Solutions: 19
Registered: ‎11-08-2021

Re: Site Not Updating for my Pre Order


Welcome to our forums! I'm a gamer as well, so I can understand wanting to get a new game on opening day.
I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.


Aaron G|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or