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New Member
Posts: 3
Registered: ‎09-27-2021

Sincerely disrespected and disturbed. Order not delivered, then cancelled

Good day, 

 

I wish I could come in here and comment something positive as I have had no experiences like such with Best Buy. 

I had ordered a camera for my mother's birthday eversince 2 weeks ago, yet I did not receive the product, so I went to the costumer service chat and agreed with the agent to have a replacement product sent out to me. 

Then, after taking days to even receive a tracking number, I was assured many times (I have the screenshots) of the agents assuring me the order would come in by today (Monday the 27th). However, today, I received another email saying the item was delayed, so I contacted them, and to my surprise, now the reshipment was cancelled and I was told to file a claim woth Fedex or go to Law Enforcement to ask what happened. 

Do you know what this kind of treatment represents for a costumer who just wanted a product, payed for it, and has to go to a full time inspector mode, in order to get the product. I am deeply disturbed and if this is not resolved, am taking my buisness elsewhere. I hope management finds a solution for me and sends me the replacement product. 

saddened!

Valued Contributor
Posts: 2,484
Registered: ‎02-07-2011

Re: Sincerely disrespected and disturbed. Order not delivered, then cancelled

Was the original item delivered per the tracking number?
New Member
Posts: 3
Registered: ‎09-27-2021

Re: Sincerely disrespected and disturbed. Order not delivered, then cancelled

Not to my knowledge. I did get the tracking notification as if it was delivered. I checked outside and I asked my neighbors and it was nowhere to be found. Let alone we live in a gated neighborhood so it does not make sense that they would tell me the only option is to go to law enforcement. 

One thing. I did ask my neighbors and they tell me they have had problems like this and the packages are delivered to nearby neighborgoods. since the name of the neighborhood might be similar or who knows..

 

it is very troubling that Best Buy washes its hands like this and makes me appear as the bad guy (just a costumer)

Valued Contributor
Posts: 2,484
Registered: ‎02-07-2011

Re: Sincerely disrespected and disturbed. Order not delivered, then cancelled

The first step would be to go-to the carriers website, type in the tracking number and see what it says. Then contact the carrier. If an item shows as delivered to the correct address it becomes a theft issue and you deal with the police.
If the carrier delivered it to the wrong address then the carrier refunds best buy, who then refunds you.
Posts: 6,425
Topics: 218
Kudos: 500
Solutions: 326
Registered: ‎08-21-2017

Re: Sincerely disrespected and disturbed. Order not delivered, then cancelled

Welcome, Rdrexel2011,

 

Thank you for stopping by our community forums and taking the time to let us know about your recent experience with this order. I know whenever I order something, I keep a very close on my tracking information so I can be sure of when a package will arrive. I can certainly understand your frustration to be unable to locate this package after this delivery status changed.

 

Based on your posts, it sounds like you've already been able to get in touch with our support teams and provided some information on how to get assistance moving forward. Is there anything I can assist you with at this time? Please let me know, I'd be glad to see how I may be able to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎09-27-2021

Re: Sincerely disrespected and disturbed. Order not delivered, then cancelled

Dear Andrew,

 

Thank you so much  for your answer. Yes, I have contacted them and still am waiting for a resolution.

I really expect to have a positive result, I wouldn't like to take this to the Fraud Department at the bank, and wish that I can either get the products or the refund respectively. I am very frustrated and don't want to have Best Buy out of my future, but if nothing comes out of this, I probably will. 

I am thankful for the taking the time to answer and wish for this to be treated with respect and fairness to this costumer. 

Sincerely,

Sebastian