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New Member
Posts: 6
Registered: ‎03-06-2019

Since when?

when did they start taking money from your bank for in-store pickup when it's ready, instead of when you pick it up. I know have to go and cancel a bunch of pre-orders because of this policy

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Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: Since when?

Best Buy has always placed a temporary hold when doing an online pre-order. The hold falls off in about 5 days and then it charges the card when the game is released. Amazon also does pre-orders this way.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
New Member
Posts: 6
Registered: ‎03-06-2019

Re: Since when?

no they do not. I was told by Bestbuy.com that they take the money when the item is ready for pickup. Yes they hold the money but it was never taken until item was picked up. They changed it and cost me 70.00 in overdraft fees. even if you wanted to cancel after you received the email stating it was ready for pickup you would now have to get a refund from them. 2 34.99 steelbooks ended costing me over 140.00

 

Posts: 258
Topics: 5
Kudos: 49
Solutions: 12
Registered: ‎11-23-2018

Re: Since when?

Hi, User880050,

 

Thanks for reaching out here on the Best Buy Forums again!

 

When you place an order with a debit or credit card, the funds are not collected until the order is being fulfilled. During that time, it is only an authorization that may or may not be held by the bank. If the order is cancelled, nothing is being refunded to a credit or debit card. The authorization will simply drop off, and the funds should be released by the bank.

If you happened to use a different form of payment, this may have differed.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎03-06-2019

Re: Since when?

This is so incorrect. The bank took money for Best Buy Oct 1st, I did not pick up till the 2nd. At the store I cancelled one of the items off order before picking up, and got a refund for that on the 3rd.
Best Buy Employee
Posts: 1,006
Registered: ‎01-09-2015

Re: Since when?

If you used a credit or debit card, this would be something you’ll want to address with your bank. The process described above by geishafish and Quinton-BBY is how it works from our end, with an authorization placed at the time of the preorder and no actual charge until pickup. How the bank relays your available funds is up to their individual policies and procedures.

If it was something other than a credit or debit card, such as PayPal, the process is different.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 6
Registered: ‎03-06-2019

Re: Since when?

Sorry but you are wrong as well. I cancelled part of an order instore pickup on 10/2 and that part was refunded to me on 10/3

Regular Contributor
Posts: 841
Registered: ‎02-09-2011

Re: Since when?

I’m sorry but I’m not understanding about how your refund affects a authorization hold when you first make the order. When you cancel the part of the order you don’t want that part is refunded or the hold portion is cancelled. That doesn’t make the first portion of the transaction hold/authorization not true.
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Best Buy Employee
Posts: 1,006
Registered: ‎01-09-2015

Re: Since when?

Well that’s 3 of us who have tried to help you out. I don’t know any other way to explain it. You came here for clarity and are rejecting the official answer given by a corporate employee on how our payment systems work. I wish you the best.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***