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New Member
Posts: 2
Registered: ‎11-29-2022

Shows delivered but receive nothing

Hi, I ordered sever computer components last week. Two of them (about $500) shows delivered, but I received nothing. I lived in a luxury apartment, we have a front desk, ever package will be delivered there. But they do not receive mine. The receiver on ups tracking is ROB, but both my apartment and I is not that name. I need you to initiate a claim with ups since I am not the sender and cannot claim.
Posts: 122
Topics: 1
Kudos: 11
Solutions: 4
Registered: ‎11-24-2021

Re: Shows delivered but receive nothing

Hello, Ziyin,

 

Welcome to our online community!

 

Thank you for posting on our forums regarding your experience. Having an item show delivered but never receiving it is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate this accurately, and document this here in our corporate system, I will need to verify some information, could you please send me a Private Message that includes your, full name, email address, phone number, and order number. You can send a Private Message by using the blue button next to my signature below.

 

I look forward to assisting you.

 

Regards,

Lisa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-29-2022

Re: Shows delivered but receive nothing

Thanks, I searched about this, UPS SurePost will send package to usps, I think the delivered means delivered to usps. I will wait for two days, I will contact you if I still not receive anything.