Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎01-20-2023

Shipt says delivered but they never came, I got cameras at my door

I buy lot of stuffs online, but I never hear of Shipt company in my life before, not until yesterday, I ordered something from bestbuy couple days ago, and today I received a text message from Shipt company " Hi T, its Shipt HQ. your bestbuy order was safely delivered to your door. Please collect it as soon as possible."

Once I saw the text two minutes later, I rushed out to the door and nothing there, there is no package.

Lucky I have my cameras set up all around the conner, so I went inside and playback my cameras.

The Shipt delivery guy never came, I looked back around time on my cams back and forth, and yeah nothing.

So I texted the guy back but I dont get the response. I went online and did some research I want to know what is Shipt?

They are just some kind of local shipping company that Bestbuy hires them to delivery Bestbuy packages.

After I dig some research all I could see is lot of complains regarding packages say delivered but customers never got their packages stuff. So they just steal your stuff straight out from bestbuy.

 

Bestbuy should stop hires these thefts...

Posts: 11,571
Topics: 1,936
Kudos: 1,012
Blog Posts: 0
Solutions: 360
Registered: ‎11-10-2008

Re: Shipt says delivered but they never came, I got cameras at my door

Shipt is just one of the partners Best Buy uses to get either same day or next day deliveries to your residence. Other retailers use them as well. 

 

Works similar to Grubhub and Door Dash but not sure how the tipping of the driver goes in this situation unless Best Buy has a contract with Shipt that works out those details.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Posts: 113
Topics: 1
Kudos: 18
Solutions: 9
Registered: ‎11-24-2021

Re: Shipt says delivered but they never came, I got cameras at my door

Good Evening, t1mmynguy3n.

 

 

Thank you for reaching out, and thank you for your in put hockeycanuckjc. It is much appreciated. I'm sorry to hear that you had a negative experience with us. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you. I am currently heading out of the office for the day, but shall return tomorrow morning to assist. Looking forward to speaking with you then.

 

 

Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-20-2023

Re: Shipt says delivered but they never came, I got cameras at my door

Hello,

Thanks for your replied, I contaced Bestbuy via chat, and they setup a new pickup for me.

 

I dont have issue with Bestbuy itself, from now on when I order something I think I should order and pickup in store instead use the shipping, unless I have no choice.

 

Bestbuy should stop using SHIPT services...

Posts: 113
Topics: 1
Kudos: 18
Solutions: 9
Registered: ‎11-24-2021

Re: Shipt says delivered but they never came, I got cameras at my door

Understood. I'm glad the issue was able to be resolved. If you have any future questions or concerns, please don't hesitate to reach out to the Social Team. We are here to assist. Have an awesome day.

 

Kind regards,
 

Trey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!