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Posts: 7
Registered: ‎03-02-2021

Shipt delivery failed, refund by gift card not received

Dear Best Buy Forums support,


I need your assistance regarding an order that was sent by Shipt that failed and was returned to the store by the delivery service. The purchase was made with Best Buy gift cards, but the refund was sent to a giftcard that I never had, and do not possess.  I have opened a case with telephone customer serice and I was promised a replacement Best Buy gift card would be emailed to me last week, but it never was.  I can forward the case and order numbers for you in private message once you reach out.  Thank you.



Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Shipt delivery failed, refund by gift card not received

Hey there, ktavakoli05,


Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering how close I watch my finances, I understand how concerning it may be to not receive your refund. This is never what we want for any of our customers.


However I would be more than happy to investigate and properly document this for further review here at our Corporate Campus. In order for me to do so, kindly use the button below to private message your:


Full name
Phone number
Email address
Order number



Kayden|Social Media Specialist | Best Buy® Corporate
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