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Posts: 3
Registered: ‎09-09-2022

Shipt Delivered the wrong box.

I ordered a keyboard / mouse.  Shipt texted my number and sent picture of package at the door, however the package was addressed to another person with another address and contained a gaming headset.  How do I get my money back for the keyboard and what do I do with the headset?  I have tried chat with bestbuy as well as calling shipt.  Neither was able to comprehend what had happened.  I assume the shipt person scanned my box, but then grabbed or dropped the wrong box.

Posts: 229
Topics: 12
Kudos: 37
Solutions: 18
Registered: ‎11-08-2021

Re: Shipt Delivered the wrong box.

Hello, netbldr.


Thank you for being a member of the Community Forums! I can see how receiving the wrong order is not a situation that you would hope to have occur. I would be happy to take a look. 


To get started, please use the blue button next to my signature to send me a Private Message. Please be sure to include your name, phone number, and email.




April|Social Media Specialist | Best Buy® Corporate
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