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Posts: 1
Registered: ‎04-20-2020


I ordered a refurbished PS4 Pro and when we received it we noticed that the power cord that was sent with it was the incorrect one. We received a regular PS4 cord and it doesnt fit obviously. I tried calling customer service but was given a hold time of 1 hour and 48 minutes which its impossible for me to wait that long due to work. Instructions on the website say to call customer service for instructions on getting it exchanged. Any suggestions?
Posts: 4,160
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Registered: ‎11-29-2016

Re: Shipping

Welcome to our forums, mommaburris,


My apologies for the delay in our reply to your post, as we’ve been experiencing a bit of a backlog over the past few days, and it’s causing us to reply to our customers a bit later than we’d typically expect. 


I’m sorry to hear there seems to be an issue with the cord included in the refurbished PS4 Pro you’ve purchased from us, however, our Return & Exchange Promise has you covered.  As it sounds like you’re aware, you should be able to connect with our phone support teams at (888)-BESTBUY or 888-237-8289, so they might arrange for your exchange.  If you’ve been unable to get this exchanged through our phone support teams, you may be able to utilize our Curbside Pickup options as well, so your local Best Buy store might assist you with this process.


I hope this helps, but if you have any other questions or concerns, please don’t hesitate to let me know.



SeanM|Social Media Specialist | Best Buy® Corporate
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