BestBuy.com

[Divamatrix]

I ordered something that was due to be shipped to me the next day. It was due today (9/9). Then, I got a notice that it was delayed and you have set the delivery date to 9/23. 14 days late!!??!! The item is literally being shipped from a location that is an hour away from me!! How does that take 14 days!! That's completely unacceptable. I can drive 45 min to the closest store and get it...but there isn't any option to change or cancel the order because it's already got a tracking number....despite the fact that it hasn't actually been sent yet to USPS! How do I cancel this since you arbitrarily changed my delivery date to a date that means i dont want it. If you're going to take 14 days to get something that is an hour's drive away shipped to me, cancel it!!

[Sarah-BBY Social Media Specialist]

Hello, Divamatrix, 

Thank you for joining our online community. This is a great place to come for support, although I wish your first post had been related to a positive experience. Our goal is to fulfill orders on the estimated date, which is typically the outcome. I understand an unexpected delay would not be ideal. With a bit more information, I’d be happy to investigate this for you. 

To get started, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. If you happen to have the order number, that information would also be helpful.

 
To send a Private Message, simply select the darker blue icon, which is located across from my signature. 

Best,