BestBuy.com

[skylarmohlis]

I ordered an item on Bestbuy.com on a Friday evening. While I knew that they had this item in stock at a Best Buy Store around 30 minutes from me, I elected to go with the free delivery option which stated that my item would be shipped to me by Sunday (two days later).

Sunday evening came around and I had not yet received my purchase. I logged into my account to find that Bestbuy was shipping my purchase to me via a gig delivery service known as Roadie. Apparently, a gig was created but the Roadie Driver never showed up to pick it up.

Now it's Monday afternoon, and I sitll have not received my purchase. I leave on vacation on Wednesday. I specifically ordered this item to have on my vacation, but now it looks like I may not even receive it by then. I called the Best Buy 1-800 number to inquire on the status of the shipment. I was transferred twice (spoke to 3 people), just to have them tell me that it could now be up to TWO WEEKS before I receive my purchase. 

At this point, I just want to cancel my purchase so that I can drive to the store and purchase the item there and still have it for my vacation. But all three people with Best Buy that I spoke to said that the purchase cannot be cancelled because it is pending delivery with Roadie. After I was transferred twice, I finally got a "supervisor" on the phone who said that they would look into getting the order cancelled for me and would call or email me within 3 hours. It's now been over 4 hours and I have not heard back from anyone.

So to summarize, my purchase that was supposed to arrive in 2 days may now not arrive for 13 days. On top of that, I have no ability to cancel the order so that I can drive to my local store and purchase it instead. I also wasted over an hour on the phone just to have someone promisei ot get back to me and then not do so. It's looking like I may not have the purchase for my vacation, which is the whole reason I bought it. What a huge disappointment. I'm looking forward to sharing this experience everywhere possible if I don't hear back from someone with Best Buy immediately.

[AllisonS-BBY Social Media Specialist · Accepted solution]

Hello, skylarmohlis.

I can understand how frustrating it would be to have an item delayed as I would be frustrated myself.  I will be more than happy to look into this for you to see if we can get resolution for you as quick as possible.  To start, would you mind sending me a private message with your full name, email address, phone number, and order number if available?  You should be able to send that message using the blue button next to my signature.  I look forward to hearing from you!

Thanks,