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Posts: 1
Registered: ‎08-22-2019

Shipping progress stuck on Shipment information sent to FedEx



I made an order on 8/20/2019 and receieved an update that "Shipment information sent to FedEx" on 8/21/2019 and to expect my delivery Thursday 8/22/2019. Thursday has pased and I have received no update on my order or its status. Contacted FedEx and was told they never received the package or it would have been updated on their system and a delivery attempt made on Thursday. I would like some assistance figuring out when I am going tor receive my product, where it is presently located, or if possible cancel this order. Thank you. 

Posts: 336
Topics: 17
Kudos: 52
Solutions: 11
Registered: ‎02-08-2019

Re: Shipping progress stuck on Shipment information sent to FedEx

Hi there, Nex_NO,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us.

Getting a new item should be exciting, and I can understand how you might be feeling with the shipment issues. We never intend for any of our members to feel this way, and I'd be more than happy to take a peak at your order and see how I may be able to assist. To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send me a secure message by clicking the button down below in my signature. I hope to hear from you soon!

best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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