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Posts: 1
Registered: ‎02-08-2019

Shipping progress has been stuck at initiated for 10 days

Placed order on January 30, 2019. A UPS tracking number is issued and at the UPS tracking site, it states a label was created, but UPS has not received the shipment.  It was to be delivered today February 5, 2019.


Please help me with this situation.


Thank you,



Posts: 1,797
Topics: 16
Kudos: 133
Solutions: 89
Registered: ‎10-19-2017

Re: Shipping progress has been stuck at initiated for 10 days

Hello, 13jwalker,


Welcome to the Best Buy Forums!!


I appreciate you taking the time to join and write us about your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed. While we do everything we can to ensure orders arrive quickly, sometimes there may be delays due to circumstances beyond our control. Generally, most orders can be filled within one to four hours, but processing times can vary. I’m happy to look into this further for you.


Please, private message me with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.



Deysha|Social Media Specialist | Best Buy® Corporate
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