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New Member
Posts: 2
Registered: ‎04-01-2020

Shipping delay a month?!?

I got the notice today thay my shipping was delayed, but then saw the "if it is not delivered by May 1st we will cancel the order." 

 

I expected a delay with covid-19, but when I saw the message above, I figured "well it's in stock at the store, I should be able to change it to store pick up, since it hasn't shipped" but that is not an option?!?! Why not?

 

If you delay orders for unknown periods of time you need to give your customers options! Amazon does not do this and you are compeating with them! Can I get more information? 

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Posts: 4,908
Topics: 147
Kudos: 371
Solutions: 225
Registered: ‎08-21-2017

Re: Shipping delay a month?!?

Hello, dreshcm,


Thank you for taking the time to reach out to community forum. I can certainly understand wanting to make sure that you receive an order when you expect it. I would be happy to help you take a closer look at this to see if I can provide some more information on this delay.

 

I will need a couple more details so I can review your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎04-24-2020

Re: Shipping delay a month?!?

2 weeks to even respond? Yeah I’m not gonna go with best buy again don’t put dates you OBVIOUSLY cannot fulfill.
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New Member
Posts: 2
Registered: ‎04-24-2020

Re: Shipping delay a month?!?

I would like to cancel a delayed order. Couldn’t get thru on live chat. I want my order cancelled bc in in stock in store.