BestBuy.com

[User955417]

Hi,

Ref: Same Day Delivery - {removed per forum guidelines} Best Buy Order {removed per forum guidelines}

Dear Sir,

Please refer to your email of 11/23/2020 included below in this email chain where you mentioned " Since we are unable to fulfill same day delivery, we have now moved the delivery date on the 27th of November 2020. You may see a $32.75 shipping charge. Since we're unable to override shipping cost, it will still be refunded. As soon as it's shipped, kindly reply to this email trail so we could process refund right away. ".

Instead of $32.75, Best Buy charged $35.45 as shown below.

I have not yet received any credit towards the shipping charges you debited my credit card for free shipping order.

Please let me know when you will be crediting back the incorrectly charged shipping fee.

thanks

Pani

From: {removed per forum guidelines}
Date: 11/23/20 1:40 PM (GMT-06:00)
To: {removed per forum guidelines}
Subject: Same Day Delivery - {removed per forum guidelines} Best Buy Order {removed per forum guidelines}


Hello Kodandapani,

Thank you for choosing Best Buy.

Shipping delay can be quite disappointing and I'm with you.

Since we are unable to fulfill same day delivery, we have now moved the delivery date on the 27th of November 2020. You may see a $32.75 shipping charge. Since we're unable to override shipping cost, it will still be refunded. As soon as it's shipped, kindly reply to this email trail so we could process refund right away.

For any other concern, you may visit our Help Center at www.bestbuy.com.

We appreciate your business.


Sincerely,

Airis
Best Buy Customer Care
Reference ID: {removed per forum guidelines}

[Meg-BBY Social Media Specialist]

Hey, User955417,

Thanks for reaching out to us here on the Forums about your shipping refund. I would like to fulfill that refund as fast as possible if this were my order, and I'd be more than happy to take a look into this and see how I can help. Please send us a private message with your full name, email address, phone number, and order number and I can get started.

Best,