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Posts: 1
Registered: ‎04-24-2020

Shipping Refund

Good afternoon,


Earlier this week I placed an order online and paid $18 to have it delivered this Friday.  UPS is telling me it will not be delivered until sometime next week.  I had multiple cheaper options (to include a free one) to have the item arrive next week.  I would like to receive a refund for the shipping charge, since I am now receiving the level of service that I could have had for free.


Thank you,


Posts: 22,351
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Registered: ‎10-10-2012

Re: Shipping Refund

Hello there, Brad,


We appreciate that you chose Best Buy for you order, along with choosing expedited shipping for your package.  I can certainly understand wanting to see about a refund of the shipping cost, if the package did not arrive in time.


I see that you’ve already sent me a private message with the information needed to look into this, so I’ll be responding to that private message once I’ve researched this issue.  You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.



Bill|Senior Social Media Specialist | Best Buy® Corporate
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