BestBuy.com

[hockeycanuckjc Community Veteran]

You should have received an email with that info. Did you check your spam, or did you possibly enter the wrong one at checkout?

Chat or phone would be the best at this point in order to get assistance for this issue the quickest. Mods on the forum can help too but you may encounter a delay.

[MlCR0]

How OnTrac is still in business is beyond understanding. Why companies continue to ship high end items through them is even more bewildering. Fully expect my package to never be delivered and having to fight to get refunded from Best Buy. Last time I use Best Buy for any sort of E-Commerce. 

[2ksmity]

Hi I ordered a iPhone and the ups tracking it gave me after I payed for next day delivery has been sitting on order processed ready for ups pickup for days. What do I do next?

[hockeycanuckjc Community Veteran]

With the holiday shopping season already in full force ahead of the Thanksgiving holiday, no doubt that UPS and other carriers are slammed. Only Best Buy mod can help you determine what's up so you may wish to wait for their response. If you need immediate assistance you may wish to call Best Buy when the phones open and see what's up.

[Dyno0919]

Does anyone have any info on when Pixel 6 preorders will come in? I preordered the minute they went live on Best Buy's website and am still waiting a week later. Any kind of update or estimate would be much appreciated. Very disappointed with Best Buy's lack of communication so far...

[jdtvo]

Wow, I've never been treated this way in any customer service ever. 

On Tuesday night, I ordered 2 items from Best Buy. They had it available in store but I decided to have it shipped because it would get here on Wednesday. Perfect. I was going to be home all day Wednesday.  Wednesday came, it said (ready for ship) all day until 10pm when it switched to "Your shipment will be delivered sometime between Thursday and Sunday".  

Now, I'm a little peeved off at this, they had it available in store and STILL have it available in store, so it should be an easy switch. Plus I will not be available at all tomorrow and would rather it be held in store or at least make sure no delivery is attempted on Friday. 

Call up customer service, they say that can't do any switching as it's already ready to be shipped BUT they can guarantee that it won't be shipped out today nor tomorrow but I'll get it by the 17th. About 2 weeks away. I ask them to get me a supervisor to figure it out.  Hold for 10 minutes, hung up on.

Call up customer service again. Talk to Amber, re tell her everything again. She says she can't make any changes still and I'll probably get it in 2 weeks. I ask for a supervisor, she sends up the ESCALATION callback. Says I'll get a call back in 45 minutes to an hour. Wait an hour. Nothing.

Call up customer service again. Talk to another person, re tell her everything. She says she will escalate the call. Told her I waited for that call never got it. She puts me on hold to direct transfer. Hold for 35 minutes. Hung up. 

Wow!

Call up customer service yet again! I talk to Judy, she regrets to inform me that all supervisors are busy and there is no guarantee I will get a call back at all. I'm currently holding for 24 minutes on this call. This has been a 3 hour ordeal. 

Just to add insult to injury, I'm trying to chat with a supervisor two, He needed 2 minutes to go over the account, 4 minutes ago. 

The amazing thing is that it was supposed to be delivered yesterday. Says in the order status it might be delivers Thurs-Sunday and according to all the representatives it'll be delivered 2 weeks from now.  

Honestly, I don't think customer service has any ability to do anything beyond what I could do myself. WOW! Any higher ups wanna contact me about this? Shot in the dark. 

[vietngo105]

Hello,

Could I get some assistance in getting a delayed order fufiled?

I was scheduled to pick up this order on Oct 19. A delayed email was sent out with the order expiration set to Nov 2.

I asked support on Oct 27 to extend the expiration to Dec 2.

This SKU, 6462956, has been restocked online 3 times already, Oct 21, Oct 29, and Nov 5.

Some of my colleagues have already picked up their Oct 21 orders of this exact SKU, 6462956.

Every attempt in talking to support results in "please wait longer, the item has already been shipped to Milpitas".

Checking in with Milpitas CA in person, Store # 142, their systems show that they are still waiting for arrival of the item.

I do not believe that this order will be fufiled if I wait for the next deadline of Dec 2, because there may have been an inventory error at Milpitas CA.

On Oct 16, I spotted the exact SKU in-stock using the BestBuy App, but not purchaseable without assistance from in-store customer service. I did not attempt to buy because I already had an order placed and I will happily let someone else purchase.

I believe the inventory error occured on Oct 16, where the item successfuly arrived, but wasn't tagged to my Order #, and instead was sent to on-hand inventory. In addtion, online orders for graphics cards of this rarity are not normally sent to the store unless it was either online ordered, canceled, or returned. This is especially true for the Milpitas CA store.

Please help, I don't believe this order will ever be fufiled without higher level intervention.

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[dereileak]

I pre-orderd the PS5 game Call of Duty Vanguard for PS5 a few days back, I had no option in the app to do in store pick up so I had to do shipping. Well you guys decided to ship it at the last minute, late yesterday I got an email saying it would come today (friday), and now its going to be late and not come until tomorrow. The whole point of pre-ordering a game is to get it to play on release day. I called your support, the lady was friendly, but she couldn't do anything for me and pretty much just told me i need to wait, I guess I didn't really expect her to be able to do much, but it just felt like you guys didn't care.

I do a several thousand dollars of buisness with you guys, and I always put everything through my best buy credit card, but it just feels like you guys really don't care anymore about your customers. I used to work for best buy for several years, so I go out of my way to support your buisness whenever I try to buy stuff because I like best buy and want you to stay around. But this really just frustrated me, it just feels like you guys really do not care anymore. I plan on moving any future purchase to your competitors, I go out of my way for you guys, but you don't for me, so I guess walmart and amazon here I come. I have spent about $5000-6000 in the last 2 years with you, but if you can't even get a pre-order delivery right, then ill shop somewhere that can. I am going to talk with my wife, but I think I will plan on cancelling my Best Buy credit card to. Maybe I just sound like a cry baby, but in times like today having a loyal customer base is important, and this was kind of the last straw from my experiences with you guys. The only reason I reach out on here is because I can't find anywhere to contact you guys by email, so ill post it here I guess. Good Day.

[SimEmu]

Why did Best Buy give a delivery date of Saturday if they shipped my package via FedEx without choosing the weekend delivery option?

I placed an order Thursday November 4th and the delivery date given was Saturday November 6th.  However now Best Buy's website is claiming Fedex has delayed my order.   When checking the tracking it's clearly obvious this is because Best Buy did not purchase the option for weekend delivery.  This is an outright lie from Best Buy attempting to shift the blame to FedEx.  Is this kind of shady behavior normal now from Best Buy?  

From the tracking information:

SPECIAL HANDLING SECTION
Deliver Weekday, Residential Delivery

Package at local delivery hub.  Delivery date scheduled 11/08/2021.  Weekend delivery service not requested.