12-30-2021 07:01 AM
02-27-2022 02:08 PM
I live in an apartment building and the front door is often locked when staff are not present.
I have been home all day waiting for a delivery and just got notice that my item was being returned because it couldn't be delivered. No one rang my unit via the intercom next to the door and no one called me by phone.
Is this the level of service I can expect from Best Buy's delivery people? Should I even bother trying to have items delivered to my apartment in the future?
03-03-2022 11:45 PM
I ordered a $300 item on BestBuy near the end of January. However, the order status only changed to shipping in Mid-Febuary. (This order wasn't a preorder.) Since then, I've never seen any tracking. The order page only says the shipping was "delayed". I've contacted BestBuy twice, I was told that they would process refund. This time, I got an email from BestBuy, which said that they wouldn't issue any refund because the item was delivered (???), and that I should file a police report instead of asking for a refund (???). They never responded since then.
Anyone had any similar experience? How did you resolve this?
04-13-2022 05:08 PM
Hi, I ordered No Way Home Steelbook a while ago when it went up for preorder. Supposedly it was "Shipped" on 08Apr, but the status is now delayed. The USPS tracking says it's waiting for my item, and Best Buy Chat told me that "USPS has not picked it up."
So now Best Buy is saying that the post office is responsible for picking it up, but I feel pretty confident they drop by the Best Buy warehouse every day. Can someone please help me figure out where my Steelbook is?
04-13-2022 05:52 PM
I'm hoping someone can help me locate my order. The webistes for Best Buy and UPS say the order was delivered, but it's not here. UPS says I need to contact the shipper, but I'm not able to Best Buy's online chat says all agents are busy, and the automated customer service line says there's a technical issue and they can't connect me either, so I'm here trying to figure out how to resove this. Thanks for your consideration,
05-06-2022 08:58 PM
I placed an order on 3/20 and got an email on 3/21 saying FedEx had a delay and expected it to be delivered 3/23. It's been over a month and it still says it's delayed. Do I contact Best Buy or FedEx to see what is going on with my order?
05-07-2022 01:27 AM
Fed Ex would be the first to contact about this. I've gottten good results contacting them via Facebook in the past. Otherwse moderators can also step in to help. You will have to wait for their official reply, however.