BestBuy.com

[Bill-BBY Senior Social Media Specialist]

Hello everyone!

You've placed your order, gotten your order confirmation and now the email with your tracking information has arrived!  Now you've just got the excitement of waiting for your package to arrive!  Here are some tips that may help to make it a more pleasant experience!

During the year, all the various carriers deliver a lot of packages.  All those packages mean a lot of updating of tracking numbers.  This can also mean delays in your tracking information updating on their websites: 

• If you see the message “Awaiting Carrier Pickup” on your order or the tracking website, this means that either your package has yet to be picked up by the carrier, but in some instances it also means that your order has been picked up, but the tracking website has not updated. Please allow 24-48 business hours for the tracking page to be updated by the carrier.  
  
  
  • If after that time frame, your order is still not showing any tracking information beyond “Awaiting Carrier Pickup”, please send a Private Message to one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, BestBuy.com order number and email address.

Sometimes high shipping volumes can also mean extra delivery time for your orders as well, regardless of the carrier delivering your package.  Weather may also have a decided impact on delivery times for your packages. 

• If your order has exceeded the Estimated Delivery Date in your order shipping email or on the tracking page of the carrier’s website, please send a Private Message to one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, BestBuy.com order number and email address. 

Please know that due to the volume of orders we ship, it's not always feasible for us to check every customer's shipping status within our normal turnaround times (as much as we would like to). 

TL;DR #1 – If your orders still says “Awaiting Carrier Pickup” 24-48 business hours after you get your shipping notice, please send a Private Message to one of the specialists , with your full name, BestBuy.com order number, phone number and email address.

TL;DR #2 – If your order has exceeded the Estimated Delivery Date on your shipping email or the carrier website, please send a Private Message to one of the specialists , with your full name, BestBuy.com order number, phone number and email address.

Thanks!