08-04-2021 09:20 PM
Ordered a 50 dollar apple e gift card at 4:00 pm still waiting to get it! I have been on the phone with them 3 times they said the order was good and the bank was processing the money which I used the best buy card to purchase item! This is such bull crap it's a e gift card which i buy same every month and always get it within 30 min! If i wanted to wait a whole day to get it i would have drove the 45 min to get it myself in store. But it's a e gift card should have been sent instantly! To say the least I'm boiling mad I've bit my tounge long enough I need my dang card asap!!!! Quit playing with my money man and get my card sent asap!!
08-06-2021 11:53 AM
08-09-2021 11:18 PM
08-13-2021 01:43 PM
Hi Best Buy -
On Saturday Aug 7th, I ordered an air conditioner from your website because it had the closest delivery date (Wed Aug 11) of all your competitors. I was impressed.
OnTrac showed it going out from a CA Monday morning. Since then, there has been a day-for-day delay, it did not come when it was due (Wednesday) and it did not come yesterday. I called OnTrac and they literally said "we don't know where it is."
I ordered this from Best Buy because of the heat wave that is now occurring. Please help me, I don't think OnTrack really cares about my concerns.
08-14-2021 06:53 AM
08-15-2021 02:25 PM
08-16-2021 10:28 PM
This is a complaint for the Silevrdale Best Buy. What shady work practices. I ordered something early in the day and saw same day delivery available so I chose that. Thinking everything would work out as I leave tomorrow and will be out of town, I get an email moments before the store closes saying it is delayed. What? You waited until the last second and made it so I have no recourse or action for said item? How does that work? There is no way for me to contact anyone, edit my order or anything. So now I will be gone and an almost 500$ item will be "Delivered" and I put that in quotes as it seems everyone has issues with their deliveries now that I have looked into it further. I won't be using Best Buy again, that just seems shady and scummy to me. I know businesses get chaotic but you could of just delayed it earlier so I could of done something, anything at least.
Thank you Silverdale Best Buy, I appreciate your customer support.
08-17-2021 03:06 AM
08-17-2021 05:36 AM
Same Day Delivery depends on the amount of drivers available through a partner service. It is possible that they could not deliver your package on time due to a shortage of staff or other technical issue on the store front.
A mod should be able to look at this and give you further advice.
08-17-2021 10:59 AM
i placed an order a for a same-day delivery, it never came. i was told by Chat they would be able to cancel it the following day. now Chat is saying they're unable to cancel and I just have to wait an undetermined amount of time for it to be delivered.
I called phone Support and was told the same thing.
I'm not angry that it wasn't delivered, and I understand these are difficult times, and maybe there are less same-day delivery people working etc. but I do not understand them not being able to change my order to in-store pickup, or simply cancel it entirely.
Expecting everyone to be ok when a same-day delivery turns into "hey it might show up in 3 days" with no ability to cancel or change to in-store pickup isn't acceptable.