06-15-2021 06:37 AM
06-16-2021 10:20 AM
After speaking to customer service via Chat, there does not seem to provide a resolution that I have preodered the item on May 16th to say it would be here by Release date - June 15th. Naturally one day later, i'm in the everlasting loop of "We will let you know when it's back in stock". I placed a pre-order to have it shipped and still I was not part of your stock?
Honestly confused, and require a resolution to this.
06-21-2021 11:25 AM
Last Wednesday, I ordered a gaming desktop on best buy because the specific model that I was looking for was a little bit cheaper at best buy than on amazon. The shipping difference in time was supposed to be 2 days or so, as I was supposed to receive the desktop on Friday, June 18th. Unfortunately, they sold out and it was delayed. I thought it would just be a day or two but it turns out, I won't get my order until JULY 2nd at the earliest!!
Not only that but I can't even cancel it anymore to order the thing on amazon. So I'm stuck waiting for this stupid thing now because I already paid for it and the only way I'd get my money back is if I waited and returned it. I have been a best buy customer for 15 odd years, and this is the last straw! No wonder retail is dying with customer service policies like this. If I ordered it on amazon, it would have been here last Saturday....
06-21-2021 02:05 PM
Best Buy really needs to stop using FedEx. They're a horribly shipping company. I got next day Saturday delivery and my package has still not arrived. It says delivery date pending after having said it would be delivered on the 19th. This is the second time in a row I've ordered from Bestbuy online that this has happened with. I will not be using BestBuy online to make anymore purchases until they change postal carriers. This is so unprofessional and misleading.
06-22-2021 02:55 PM
06-23-2021 04:48 PM
06-24-2021 12:38 AM
I've noticed over the last few weeks that orders I am placing for delivery keep going into delayed status. This seems to happen within minutes of the order being places, even when the games show as "in stock, delivered by 9pm" (I am an Elite Plus member)
I switched one to in-store pickup and was able to pick it up a few hours later, but this is getting ridiculous. Support is telling me the games are actually out of stock and will be shipped, but why does the website continue to list them as being in stock and available to be delivered the same day?
Is there some way to check my account to make sure something else isn't going on here? It seemed like a fluke the first time, but now that I've had 3 orders go through this same thing in 3 weeks seems hard to believe. I understand things are messed up now in general but this pattern seems like something is getting hung up with my account.
06-24-2021 08:44 AM
On 6/21/21 I ordered a laptop for a friend who is down and out of money. I purchased the computer and was told the item would be delivered on 6/23.
My friend took A half day off from work to await its arrival since she lives in an apartment building in a not so great neighborhood and was afraid the computer would be stolen.
I was informed on 6/22 that the item was shipped via UPS.
on 6/23 I was informed by UPS that they had not received the item and to contact Best Buy. I went online and chatted with MannyP who said the item was being delivered by the local store and not UPS. I was assured the item would be delivered today.
A few hours later I chatted with Ester Thompson who confirmed the item was out for delivery and she would have it by 9pm.
At 7:30pm I telephoned customer service who stated the item was in the possession of UPS and they must have lost it. I informed her that I was told the local store was going to make the delivery. She stated I was given bad information and that it was the fault of UPS.
I contacted UPS who again stated they did not have the item in their possession.
At 8:12pm I received a phone call from UPS stating they had just received the item and that delivery would occur tomorrow 6/24.
I feel that Best Buy should offer some type of compensation to my friend to losing time out of work which she must do again today.
I am so disappointed with Best Buy as well as extremely angry over the lies I was told.
can you assist in getting my friend some much need compensation?
06-25-2021 04:39 PM