05-30-2021 08:59 PM
05-30-2021 09:03 PM
If the tracking says it's awaiting pickup, that does mean it is waiting for the carrier to pick up. If you ordered it today, very few carriers pick up on Sundays. Also, tomorrow is Memorial Day. Many carriers will not be operating due to the National Holiday. Upon pickup, the tracking should update to something more helpful.
06-04-2021 07:28 AM
06-04-2021 08:57 AM
I ordered 2 ipads over 3 weeks ago for my daughter’s birthdays. The ipads are in stock, but I’m being told it’s delayed. I called and they told me it would be delivered by the 7th…I know that’s not going to happen as it’s still saying delayed.
I’m being asked daily from my daughters where their Birthday presents are and I don’t have an answer for them. I told them the 7th, but now I’ll have let them down again.
I feel like Best Buy is waiting to cancel my order as the price has now increased.
06-05-2021 08:46 AM
06-05-2021 12:31 PM
06-07-2021 02:14 PM
06-11-2021 02:33 PM
06-13-2021 03:29 AM
I have a similar situation as Dardar25.
I ordered an item for an occasion and my order status indicated a label was created but the item has not been shipped and no status from UPS has been updated. Supposedly, the item was shipped on 6/1 but here it is 6/13 and it still is not shipped and no status is pending from UPS.
06-14-2021 01:26 PM
I was having troubles with my order and no one could get their story straight. I made my order on June 11, and it was cancelled the next morning. I checked my email and it said that there was a failed delivery attempt. No one ever contacted me during said delivery attempt. I go to the website and check the order status and it says the order has been cancelled. After only one sorry attempt my order got cancelled, pretty funny if you ask me. SO, I go ahead and call up support, the funny AI says that my order is being prepared, so I say alright I guess its just an error. I go into live chat to get more information about this, and I get the even funnier response... my order is going to be delivered tomorrow, there is nothing to worry about. Despite the website still saying my order is cancelled, I wait until June 13. The day is almost over and it still says my order is cancelled. So I contact live chat support again and I am given a brand new answer which is that my order is awaiting pick up from me. Now I can't help but be confused because every single person is giving me a different narrative about my order. I was told it was waiting for me to pick it up, but not told where I was supposed to pick it up. SO, I contact support again but on the phone this time and I am told that my order is still processing. Every time I contact support I am told something new, but I am also told to wait until the end of day, so I do wait until the end of the day. Today, June 14, one day after the order was supposed to be delivered, and 2 days after the order was "cancelled," I call support again to see what new thing I am going to be told this time. Live chat tells me that my order is on the way and will be delivered tomorrow? But I don't believe it so I contact support on the phone and for the first time someone from support actually tells me that my order has been cancelled since June 12. In total I have contacted support 7 times, and every single time I am given a different answer on what is happening to my order. I don't even know who to believe anymore, I just want my item.