04-23-2021 09:58 AM
Yesterday, I ordered a monitor for delivery today with ship from home as my work monitor has failed. I needed a quick replacement. Imagine my surprise (being facetious) when I open my mail this morning and get notification that the item will now be delivering 2 weeks later, they dont have in stock. I called customer service to cancel the order or see about getting an alternative monitor and was told. Sorry, its a ship to home and we cannot do anything outside the 30 minute window after order placement. So now, I'm looking at two weeks before i get it and if i want to have something sooner, pay twice and get a refund when the first arrives.
Clearly the executive over ship to home is worried about quarterly bottom line profits and not customer service. If i gave my clients this type of service, i would not have a business. Based on the number of complaints i'm seeing, I'm not the only one. Guess Best Buy is on the slide to oblivion like Frys and radio shack.
Best Buy its really simple.. if you dont have a product to ship, cancel the order at the customers request.. don't hold people hostage. The bad will is way worse than a $500 cancellation.
04-24-2021 07:18 AM
04-24-2021 02:55 PM
I just have a bit of a complaint - I pre-ordered MLB The Show 21 (Jackie Robinson Deluxe Edition) because of the pre-order special where I can get early access to the game 4 days in advance. However, Best Buy didn't ship it and get it delivered to me until the day it actually came out. This was disappointing, as it's almost like I should not have bothered to pre-order it in the first place.
04-27-2021 03:19 PM
05-03-2021 05:00 PM
I made a $1,700 purchase (MacBook Pro & Applecare) and paid extra for same day delivery at 10:30A which was supposed to arrive by 9P.
Very poor execution on something that should be very basic and cost me a day of work.
05-04-2021 12:23 AM
I paid 16.25 extra for a movie and its being delayed
What do i do ? What did i pay extra for? Need a refund for the shipping
05-04-2021 12:18 PM
I've been using Best Buy and numerous companies before for shipping and ordering stuff for myself and others.
I just recently purchased a Galaxy Watch Active from the site, and it said it'd be here today.
The USPS Tracking number has never updated atleast once, and I've given it a few days. I understand the processing thing with BB , but I've never had an order stick on pre-shipment / awaiting item. I really wanted to have my device today. But I guess I'll stick with not receiving the item at all. and USPS not bothering to call me back.
05-04-2021 04:23 PM
My order was supposed to be here today. What I found out though was that it was still sitting in a Best Buy warehouse.
I called three times to talk to Customer Service to find out why. Three times a person who's name sounded like "Rochelle" hung up on me (I was very polite).
Best Buy, hands down, has the WORST auto phone system! It took me 30 minutes to only have this customer service person hang up on me.
I, finally, spoke with someone (needless to say, I was angry at this point) who gave me information that differed from UPS. She stated that the package had finally left the Best Buy warehouse on the way to the UPS facility (except UPS is still saying that is not true). Needless to say, I will not be getting my package today.
Purchasing from Best Buy is not a mistake that I am going to repeat. I have been an Amazon Prime member for over a decade and decided to give Best Buy a chance as Best Buy said that I would get the order a day before Amazon would have gotten it to me.
I have NEVER, in a decade, had this issue with Amazon and when I did have a question, it was easy to get an answer.
I will not be ordering from Best Buy again.
13 hours ago