First of all, I'd like to say that I've never had a problem with Best Buy in the past. I've bought tons of appliances and home entertainment stuff, always at Best Buy, over the years and have never had issues. I've even utilized the in-store pick up and curbside options during this pandemic and have had nothing but good experiences. Best Buy has always been a great place for me to shop, until this week.
I put in an order for a Fujifilm x100v on Wednesday, early in the morning, and opted for paying extra for Next day shipping. I received the confirmation but never shipping information. However, it still showed "Arriving tomorrow" in the order status, regardless of a shipping number ever being generated. I was weary of this and did a live chat on Wednesday with a rep, "John {removed per forum guidelines}", who promised it will come on the date shown (Yes, he used that word, and the screenshot will confirm). I figured that, as can happen, perhaps it was just not scanned and I'll still received it the next day.
Thursday morning, today, the next day, I get an email at 4 am saying there are delays in my order, with no additional information (like for instance, when it might be shipped out). I immediately contacted virtual chat, as I was at work. I was provided no help, but actually told I could pick it up at the nearest location that had it. This location was MN and I live in Texas. Thinking this was a joke and an automated system, I called and spoke to someone directly by the name of CJ.
On the phone, I was told that there must be a problem with the inventory and it simply wasn't in stock. I was also told I couldn't receive it till 4/1 shipped to me at the earliest. Even despite this, I could still, and still can at this time, go on your site and view the camera and the order options are still for receiving it in 2 days or next day for an additional cost - I can't but help feel like this is just false advertising and outright a lie.
All in all, I opted just get refunded and I purchase the camer afrom B&H and have already been giving a shipping number and a confirmation on its arrival tomorrow. It pains me though because I will probably never shop at Best Buy again for this. Spending 1500+ bucks to essentially be lied to or mislead isn't an okay business practice.
I'm not even sure what I want or if I want anything at all. I already fixed the problem myself and ordered it from somewhere else. However, I do think this is something that needs to be addressed internally. As I write this message, I can order the camera again from your site and the misinformation is still there.
I have screenshots of all these interactions and recordings, as I like to document stuff especially when lots of money is at stake. I look forward to some type of reponse.
