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New Member
Posts: 1
Registered: ‎03-06-2021

Packaged shows delivered but not received

Getting the run around with Besbuy and UPS. I cant start a claim.  Bestbuy tells me UPS needs start one and UPS says bestbuy needs start one. I dont know what to do. Item was a very expensive. Any help on who i can contact thanks

New Member
Posts: 1
Registered: ‎03-08-2021

Online Order still says getting it ready

I had ordered a gaming pc and a monitor on Friday. Yesterday I checked my orders and found that the monitor shipped but for the PC it still says “Getting It Ready: Signature Required.” Is there like an online signature page I was not aware of or is my PC gonna take longer than usual. Cause the page still says that I was getting both of them on Thursday. Can anyone help me out on this
Valued Expert
Posts: 8,208
Registered: ‎02-25-2013

Re: Online Order still says getting it ready

I do believe signature required will mean someone needs to sign for it upon receipt.  

 

The discrepancy may be that your items are shipping from separate distribution centers due to quantities on hand. 

 

The system may not have updated yet and your computer may actually be on the way. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 2
Registered: ‎12-23-2019

Missing Roadie Order

Ordered 2 Macbooks same day in two separate orders on March 4th. They were supposed to deliver on March 5th through the Roadie service to our Corporate Office. The driver comes and drops 1 package. Tells our secretary their should be 2 items in the package. It was a bubble wrap package assuming the driver knew their was already an issue as no way 2 macbooks would fit in the package, and advised and if theirs not, to call Best Buy which is immediately great service. Of course theirs only 1 Macbook in the package. Call on Thursday when we pickup the package from our front desk who didnt sign for 2 packages and Best Buy support tells oh it looks like only 1 was deliveried and other was pending. So they cancel or try to cancel or open a claim and said we'd hear back. Hear back on Friday, so call again. Same thing. We'll hear back. Call Monday. Call Tuesday. Still nothing. Was promised a call back / email by now and nobody has reached.

 

What awful service is this. This 2800 Macbook so its not chump change. Can someone figure out where our Roadie order is and what happened as we never got it and we have camera footage to show only 1 item was delivered.

New Member
Posts: 1
Registered: ‎03-11-2021

In progress vs order received on order status

Just wondering if this means my purchase will be in the store soon.

Highlighted
New Member
Posts: 1
Registered: ‎03-12-2021

Delayed Order, nobody has any information.

I purchased a phone for order pickup back on February 25th which was scheduled to be picked up on March 3rd. On the 3rd, I waited until around 5pm and then got in contact with a live agent through Best Buys chat. That agent assured me I would have the email and be able to pick up my order that day. Within an hour, I get en email saying my item is delayed.

I contact Best Buys chat again, this time the person tells me I will have to wait until March 10th to pick up my order because of delays. Ok, I wait until March 10th.  Around 1pm on the 10th, i decieded to contact Best Buys chat, and again this agent assured me I would absolutely recieve a confirmation email for pickup that day which obviously did not happen.

At this point, I'm disappointed and annoyed. Two different agents assured me of recieving an email which never came. Another one said I'll for sure have it by March 10th. Nobody seems to know what's going on with it.

New Member
Posts: 1
Registered: ‎03-13-2021

Order Delayed

I ordered a record player on 3/5/21 I paid for shipping to get here 3/8/21. I understand shipping delays but it didn’t ship til 3/8/21 and it was insisting that it would get delivered on the 8th. I’m starting to doubt it’s even shipped cause UPS is saying it’s not even been received yet and that just the shipping label has been printed. I haven’t even been able to contact customer support at all so I’m making this post cause I can’t refund or cancel my order and I’m not in the position to lose this kind of money without even receiving the item. So please just inform me about the shipping cause I just want my item.
New Member
Posts: 1
Registered: ‎03-13-2021

Re: Sorry, something went wrong, please try again later. [006]

I have the same issue, I cannot see my order details. What's going on ?

Thank you

New Member
Posts: 1
Registered: ‎03-15-2021

Order stuck in USPS Pre-Shipment

I placed an order on March 8, 2020 and I got an e-mail from Best Buy saying my order was shipped on the 9th, but the USPS tracking number I was given has still been saying "USPS Awaiting Item". I have yet to receive a package.


Can someone please help me?

New Member
Posts: 1
Registered: ‎03-15-2021

My bestbuy.com order was not received.

November 20, 2020 I ordered a Logitech G915 TKL Wireless Keyboard and it never came in. Today is March 15, 2021 and there still is no change to the status of my order. It said in transit December 14, 2020 but when I called USPS they are unable to locate it. They told me to contact BestBuy, when I contacted BestBuy they could not assist me in locating it and pretty much that there is nothing they can do for me. As a seller, it is their responsibility that they ensure it gets to a customer. When I brought up this issue earlier, an associate told me it could take another month because of Covid so I waited. After waiting, not BestBuy support says that I should have no waited but the problem is I was told to wait. I have a 2 year geek squad replacement plan that is active and I have still not received the keyboard. Instead of telling the customer they cannot be helped, choose a better carrier of choice, send a replacement, provide a refund, or at least work to find the item. Taking care of customers is the consumer's job, no profitting and just leaving the customer dry. I am a BestBuy Elite Member and am thinking about taking my business elsewhere like Amazon, where customer support is a priority. Whenever they carrier loses a package, they send a replacement or a refund and sometimes both to show their appreciation for my business.