02-16-2021 04:32 AM
It's not a matter of letting customers cancel right away it's a matter of where the products are coming from. Best Buy wants their customers to have their items as quickly as possible and depending on where the item is coming from it may be too late to cancel. You can refuse the delivery or take the item to any Best Buy store if you can return in your area and receive a refund of the purchase.
02-16-2021 09:46 PM
I am constantly checking my order status and it says the info was sent to FedEx for pick up on February 8th, it has now been 8 days since the information was sent to them for pick up and yet there has been no progress at all. This was supposed to be a birthday present for my son on the 15th. Sadly, he is still waiting for it. It would be really nice if the shipping facility and FedEx could get their act together and get things moving here.
02-17-2021 11:58 PM
02-18-2021 01:23 AM
I was supposed to receive my package during the weekends. Instead of actually attempting to deliver it to my home, OffTrac falsely flagged the package with "The recipient refused the delivery." Since I already paid for the items and I believe the package, that's still in transit, will go back to Bestbuy anyways, can I just do a store pickup instead?
02-18-2021 02:48 PM
02-18-2021 03:53 PM
02-22-2021 03:49 PM
I made an order for in-store pickup a couple of weeks ago. It was supposed to be picked up on Feb 13th, but it has been delayed because of the winter storm (I suppose), which is fine.
The problem is, the order will auto-cancel on Saturday and I don't want this to happen. I went to the my store last Saturday, they checked it and said the item still had not been shipped to the store yet.
Is there anyone, from support, in here who can check if the item has shipped to the store? That is all I want to know. I want to make sure the order is fulfilled before Saturday. Phone support was not of much help.
02-23-2021 01:48 PM
02-25-2021 03:59 PM