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Posts: 1
Registered: ‎08-13-2020

Shipping Intercept

Hello!

 

I recently caught an order that was heading to the wrong address and was able to get it shipped to the correct address after talking to support on the phone.

 

However, when I check my orders I now have two shipments, the original order to the wrong address and a second shipment to the correct address (marked as $0.00). On the second shipment my estimated delivery is now 9/4. compared to the original estimate of Monday, 8/17 Is that normal for an intercept or simply a glitch? The same product online has a much faster delivery estimate.

 

My order is a bit time sensitive, so if the 9/4 is correct I would rather cancel and do a proper order. I can also provide a case number. Any advice or ancedotes are appreciated.

Posts: 22,636
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Registered: ‎10-10-2012

Re: Shipping Intercept

Hello there, throwaway110,

 

I’m glad to hear that you were able to catch this order heading to the wrong place, and call us to see about getting it fixed.  It sounds like there may still be some confusion about what’s going on with your order, which I’d be happy to see how I can help with!

 

If you still need help, please send me a private message with your full name, email address, phone number, and the order number, I’d be glad to look.  You can send me a private message by logging into the forums and clicking on the blue button across from my signature on this post.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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