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[Jens]

Around a month ago I preordered the new god of war game, on November 7th the label was created for shipping, it said it was scheduled to be shipped on November 9th, however that date passed and on the 10th the shipping status read “delayed”. I got impatient and bought another copy, this time through store pickup, and forgot about the other one that had supposedly been “delayed”. I recently remembered the first one I ordered, and went into my orders page the other day, almost three weeks after the label was created, and it still says “delayed”. Is there any way I could get this package moving or perhaps get my money back?

[Andy-BBY Social Media Specialist · Accepted solution]

Hey, Jens,

Welcome to the Best Buy Forums.

Thanks for reaching out about your pre-order for the God of War game. Any ongoing delays to receive your order are far from the level of services we strive for and can understand how frustrating this can be.

We’d like to review your order so this can be made right with you. To get started, send over a Private Message with your:

*Full name

*Phone number

*Email address

*Order number

Click the blue button next to my signature to send the message. 

Best,