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Posts: 1
Registered: ‎08-16-2019

Shipped to wrong address

My order was recently delivered and it was not by my door or in my mailbox. So I checked the delivery confirmation and it was delivered to my old address. I specifically looked at the address when completing my order and it was my new address. I even went into my account to look at saved addresses and my new address was the primary address, so I'm not sure how this happened. I went to the old address to try and recover it, but the package was not there and there was no answer at the door. I left a note with my phone number and have not heard anything back. Is there anything you can do to help me fix this??

Posts: 18,257
Topics: 2,992
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Registered: ‎09-29-2008

Re: Shipped to wrong address



Welcome to our community. As I know from my own experience, having a shipment go astray can be quite frustrating indeed. I'm sorry to hear you're having to cope with such a situation.


I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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