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Posts: 1
Registered: ‎10-14-2019

Shipment has been delayed for a month. It's still being delayed.

I placed the order on September 20th, and it says it would have been shipped by Oct 14.


But I just checked my account and it says it's delayed again and it might be cancelled. I was wondering why.


I really find this unacceptable.

Posts: 133
Topics: 4
Kudos: 15
Solutions: 1
Registered: ‎12-04-2018

Re: Shipment has been delayed for a month. It's still being delayed.

Greetings, zhangzheng0529.

Thank you for taking the time to join our Community here on the Best Buy Forums. Although, I do sincerely wish it were under much better circumstances.

As someone who often has orders shipped to my home directly, I absolutely understand how disheartening a shipping delay can be. I would be more than happy to take a closer look at your order.

Please feel free to send me a Private Message containing the following information:


  • Your full name
  • Phone number
  • Email address
  • Your order number


From there, I should be able to gain a better understanding of where we currently stand. To send me this message, please click the blue "Private Message" button located in my signature below.


I look forward to hearing back from you!

Michael|Social Media Specialist | Best Buy® Corporate
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