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Posts: 1
Registered: ‎03-26-2019
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Shipment Delayed

I made a purchase on March 24, 2019 and was guaranteed delivery for March 26, 2019. I received an email on March 25, 2019 saying shipping had been delayed. Online the item is showing available. How can this be, if my item still hasn't shipped? 

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Posts: 403
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Registered: ‎07-23-2018

Re: Shipment Delayed

Hello, cmaynor3,

 

Thank you for connecting with us here on the Best Buy Forums. I’m glad to welcome you to the community, and hopefully you will find some informative content here. This is a great place to interact with other customers, and our moderators are always willing to help however we can. Feel free to browse the boards when you have some free time.

 

It sounds like you are experiencing a delay with your recent order, and that’s never what we would have wanted for any of our customers. I can understand the confusion if it is showing available to ship immediately in your area. We’d be happy to look into this for you.

 

At your convenience, please send us a private message by clicking the blue box next to my name below. We would need you to provide your full name, email address, and telephone number. If the order number is handy, please include that as well. It is important to send these details in a private message so they are not visible to other users here.

 

We look forward to hearing from you soon.

Sarah|Social Media Specialist | Best Buy® Corporate
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